Quality during Design

QDD Redux: How to self-advocate for more customer face time (and why it's important)

May 24, 2023 Dianna Deeney Episode 96
QDD Redux: How to self-advocate for more customer face time (and why it's important)
Quality during Design
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Quality during Design
QDD Redux: How to self-advocate for more customer face time (and why it's important)
May 24, 2023 Episode 96
Dianna Deeney

Send us a Text Message.

We've been talking about how to best work with our cross-functional team at early concept development - to use quality and reliability tools in working meetings to really understand the concept space as a way to design for how the customer may experience our new concept idea.

Coming out of our talks make be questions about unknowns or misalignments. We may need to meet our customers where they're at to get clarity.

When engineers say, "I'd like to talk with a customer about this," we usually get push-back.

We need to tackle objections and remove obstacles between design engineers and their customers. For ideas, I've pulled an episode from the archive, originally published December 2021.

Listen-in to learn how we can take next steps in the concept space when visiting customers.

See the podcast blog for some more information.  

Give us a Rating & Review

**NEW COURSE**
FMEA in Practice: from Plan to Risk-Based Decision Making is enrolling students now. Visit the course page for more information and to sign up today! Click Here

**FREE RESOURCES**
Quality during Design engineering and new product development is actionable. It's also a mindset. Subscribe for consistency, inspiration, and ideas at www.qualityduringdesign.com.

About me
Dianna Deeney helps product designers work with their cross-functional team to reduce concept design time and increase product success, using quality and reliability methods.

She consults with businesses to incorporate quality within their product development processes. She also coaches individuals in using Quality during Design for their projects.

She founded Quality during Design through her company Deeney Enterprises, LLC. Her vision is a world of products that are easy to use, dependable, and safe – possible by using Quality during Design engineering and product development.

Show Notes

Send us a Text Message.

We've been talking about how to best work with our cross-functional team at early concept development - to use quality and reliability tools in working meetings to really understand the concept space as a way to design for how the customer may experience our new concept idea.

Coming out of our talks make be questions about unknowns or misalignments. We may need to meet our customers where they're at to get clarity.

When engineers say, "I'd like to talk with a customer about this," we usually get push-back.

We need to tackle objections and remove obstacles between design engineers and their customers. For ideas, I've pulled an episode from the archive, originally published December 2021.

Listen-in to learn how we can take next steps in the concept space when visiting customers.

See the podcast blog for some more information.  

Give us a Rating & Review

**NEW COURSE**
FMEA in Practice: from Plan to Risk-Based Decision Making is enrolling students now. Visit the course page for more information and to sign up today! Click Here

**FREE RESOURCES**
Quality during Design engineering and new product development is actionable. It's also a mindset. Subscribe for consistency, inspiration, and ideas at www.qualityduringdesign.com.

About me
Dianna Deeney helps product designers work with their cross-functional team to reduce concept design time and increase product success, using quality and reliability methods.

She consults with businesses to incorporate quality within their product development processes. She also coaches individuals in using Quality during Design for their projects.

She founded Quality during Design through her company Deeney Enterprises, LLC. Her vision is a world of products that are easy to use, dependable, and safe – possible by using Quality during Design engineering and product development.

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