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Quality during Design
Quality during Design is a production of Deeney Enterprises, LLC. It is a podcast for product designers, engineers, and anyone else who cares about creating high-quality products. In each episode, we explore the principles of quality design, from user-centered thinking to iterative development. We introduce frameworks to make better design decisions and reduce costly re-designs. We explore ways to co-work with cross-functional teams. We also talk to experts in the field about their experiences and insights.
Join host Dianna Deeney in using quality thinking throughout the design process to create products others love, for less. Whether you're a seasoned designer or just starting out, looking to improve your existing designs or start from scratch, Quality during Design is the podcast for you.
Quality during Design
QDD Redux: How to self-advocate for more customer face time (and why it's important)
We've been talking about how to best work with our cross-functional team at early concept development - to use quality and reliability tools in working meetings to really understand the concept space as a way to design for how the customer may experience our new concept idea.
Coming out of our talks make be questions about unknowns or misalignments. We may need to meet our customers where they're at to get clarity.
When engineers say, "I'd like to talk with a customer about this," we usually get push-back.
We need to tackle objections and remove obstacles between design engineers and their customers. For ideas, I've pulled an episode from the archive, originally published December 2021.
Listen-in to learn how we can take next steps in the concept space when visiting customers.
See the podcast blog for some more information.
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About me
Dianna Deeney is a quality advocate for product development with over 25 years of experience in manufacturing. She is president of Deeney Enterprises, LLC, which helps organizations optimize their engineering processes and team performance by promoting the use of reliability and quality methods during design. She offers consulting services for managers and directors, training for engineers through the Quality During Design program, and other practical resources.
